Retail Store Management System
Everything your retail business needs in one powerful platform. From lightning-fast POS checkout and real-time inventory tracking across every branch, to customer loyalty programs and deep sales analytics. Manage your entire operation, your staff, your finances, and your growth, all from a single dashboard.
Retail Store Management System is part of Fiap Systems, an all-in-one business management platform for African SMBs. It combines 30 specialist modules with a shared business core, on web, mobile and desktop, priced in your local currency.
Everything you need to run your retail empire
Point of sale (POS)
Process sales in seconds with barcode scanning, automatic tax calculation, and receipt printing. Accept cash, mobile money, card, bank transfer, and credit payments. Apply discount codes, split payments across methods, and let cashiers log in instantly with a secure PIN. Every transaction is recorded and reconciled automatically.
Inventory management
Track stock in real time across every branch with a full product catalog featuring SKU codes, barcodes, cost vs. selling prices, and category organization. Set low-stock threshold alerts so you never run out of best-sellers. Monitor expiry dates, upload product images, define measurement units, and keep your shelves perfectly stocked at all times.
Barcode & SKU system
Generate, print, and scan barcodes for every product in your catalog. Create custom SKU formats that match your organization style, import products in bulk with a single upload, and look up any item at the register instantly by scanning its code. Eliminate manual entry errors and speed up every checkout.
Customer loyalty
Build lasting relationships with detailed customer profiles including contact information, loyalty points, and total spending history. Classify customers as VIP or regular, view their complete purchase history, and reward repeat business. Turn one-time buyers into lifelong customers with a points system that keeps them coming back.
Parked carts
Hold in-progress sales and come back to them later without losing a single item. Associate parked carts with customer names, set expiry timers, and track the reason for holding. Resume any parked cart anytime, perfect for customers who forgot their wallet or need to grab one more item.
Batch inventory (FIFO)
Advanced lot tracking with unique batch numbers, individual cost prices per batch, and per-batch expiry dates. Manage stock using first-in, first-out (FIFO) principles to minimize waste. Track received dates and monitor initial vs. current quantity for every batch, giving you complete visibility into your stock lifecycle.
Stock transfers
Move inventory between branches with a structured transfer workflow. Create transfer requests, get approvals, mark items as shipped, and confirm receipt at the destination. Every transfer gets a unique tracking number with item-level detail, so you always know exactly what moved, when, and where.
Stocktakes
Run physical inventory counts with precision. Choose blind counting so counters cannot see system quantities, then compare counted vs. system quantities to calculate variances instantly. Add per-item notes for discrepancies, and keep a complete record of every stocktake session for auditing and loss prevention.
Purchase orders
Create and track purchase orders from draft through submission, approval, receiving, and cancellation. Set expected delivery dates, link orders to specific suppliers, and automatically generate new POs when stock falls below your defined thresholds. Never miss a reorder and keep your supply chain running smoothly.
Supplier management
Maintain a complete supplier directory with contact details, product links, and pricing comparisons. Track every delivery from each supplier, compare costs across vendors, and make smarter purchasing decisions. Know exactly who supplies what, at what price, and how reliably they deliver.
Sales analytics
Real-time dashboards that show revenue trends, best-selling products, profit margins, and hourly sales patterns at a glance. Compare staff performance side by side, identify peak selling hours, and spot opportunities for growth. Export any report as PDF or CSV for presentations, meetings, or tax preparation.
Multi-branch control
Manage multiple store locations from one central dashboard. Each branch operates with its own independent inventory, staff roster, and branding, while headquarters gets consolidated reporting across all locations. Open new branches in minutes, compare performance, and maintain full oversight without switching between systems.
Void & comp auditing
Track every voided and comped item with mandatory reason logging, approval workflows, and amount tracking. Identify who performed each void, when it happened, and why. Built-in loss prevention tools help you spot suspicious patterns and protect your revenue from shrinkage.
Measurement units
Define custom measurement units like kilograms, grams, liters, pieces, meters, and square feet. Assign unit types including weight, volume, count, length, and area, each with its own symbol. Sell products by any unit and keep your catalog organized no matter what you stock.
Staff & role management
Five or more built-in roles including Owner, Admin, Manager, Staff, and Cashier, each with tailored access controls. Cashiers log in with a quick PIN for fast shift changes. Control exactly who can see, edit, or manage each part of the system, keeping sensitive data secure while empowering your team.
Staff attendance
Track clock-in and clock-out times for every employee with automatic late arrival detection. Generate attendance reports by day, week, or month, and feed the data directly into payroll. No more manual timesheets or guesswork about who showed up and when.
Payroll
Automate salary calculations with support for deductions, bonuses, tax withholdings, and employer/employee contributions. Calculate net salary accurately every pay period and generate professional pay slips for each team member. Save hours of manual math and ensure your staff is paid correctly, on time, every time.
Expense tracking
Record and categorize every business expense across rent, utilities, salaries, supplies, transport, marketing, maintenance, taxes, and insurance. See exactly where your money goes with filterable, exportable reports. Make informed budget decisions backed by real spending data.
Double-entry accounting
A full chart of accounts covering assets, liabilities, equity, revenue, and expenses. Create journal entries with automatic debit/credit validation, manage statuses from draft to posted to voided, and generate financial reports that give you a clear picture of your business health.
AI business assistant
Ask questions about your sales, inventory, or customers in plain language and get instant, accurate answers. "What was my top-selling product last week?" or "Which branch has the most revenue this month?" The AI remembers your conversation context and supports both Gemini and OpenAI models.
Workflow automation
Set up if-then rules that trigger automatically when events happen. When a sale is created, notify the manager. When stock drops below threshold, generate a purchase order. Eliminate repetitive tasks and let the system handle the routine so your team can focus on selling.
Internal messaging
Communicate with your team in real time through direct messages and group chats. Share files, images, and updates without leaving the system. Unread badges keep everyone on top of important conversations, whether they are across the counter or across town.
Document management
Upload, store, and organize all your business documents by category. Generate documents from templates for invoices, receipts, contracts, and more. Keep everything in one searchable location so you never lose an important file again.
Notifications & alerts
Stay informed with automatic alerts for low stock levels, suspicious transactions, daily sales summaries, and expiring products. Filter notifications by branch so you only see what matters to your location. Never miss a critical event in your business.
Audit trail
Every action in the system is logged with the user who performed it, what changed, a detailed before-and-after diff, and a precise timestamp. Filter by feature, user, or date range to investigate any activity. Complete transparency and accountability for your entire operation.
Leave management
Handle leave requests for annual vacation, sick days, maternity, paternity, and unpaid leave with a structured approval workflow. Track leave balances automatically so managers can approve or deny requests with full visibility into team availability.
Shift management
Define shifts like morning, afternoon, and night, then assign employees to specific shifts by date. View the full schedule in a calendar display so coverage gaps are easy to spot and team coordination stays smooth.
Performance reviews
Conduct structured employee reviews with ratings, written comments, goal-setting, and review period tracking. Document growth, identify training needs, and build a performance history that helps you develop and retain your best talent.
Announcements
Broadcast important messages to your entire staff or target specific teams and branches. Set priority levels, pin critical updates to the top, and add expiration dates so outdated information clears itself. Keep everyone aligned and informed.
Settings & branding
Make the system yours with custom brand name, logo, favicon, and primary color. Configure your currency, timezone, and language (English or French). Every receipt, report, and screen reflects your brand, giving customers and staff a polished, professional experience.
Your questions, answered
What is Fiap Systems Retail?
Fiap Systems Retail is an all-in-one retail store management platform that combines point of sale, inventory management, barcode and SKU tracking, and customer loyalty in a single system. It also includes multi-branch control, purchase orders, double-entry accounting, and payroll so a shop owner can run the whole business from one dashboard.
Does the retail system work offline?
Yes. The Offline plus Cloud Sync edition keeps the point of sale and inventory working with no internet, then syncs automatically once you are back online. There is also an Offline Standalone edition that runs entirely on your own computers and needs no internet connection at all.
What currencies is the retail system priced in?
Pricing is shown in your local currency, including FCFA, Naira, Cedi, Rand, Kenyan Shilling, and more, detected automatically for your location. Customers can pay through the POS by mobile money such as MoMo and Orange Money, as well as cash, card, and bank transfer.
Can Fiap Systems Retail handle multiple store branches?
Yes. Multi-branch control lets you manage many store locations from one central dashboard, each with its own inventory, staff, and branding. Headquarters gets consolidated reporting across every branch, and stock transfers move inventory between locations with a tracked approval workflow.
Does it support barcode scanning and inventory tracking?
Yes. You can generate, print, and scan barcodes for every product, and look up any item at the register by scanning its code. Inventory is tracked in real time with SKU codes, low-stock alerts, batch FIFO lot tracking, expiry dates, and stocktakes for accurate physical counts.
Other industries we support
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