Meditech System
Run your entire healthcare facility from a single platform. From the moment a patient walks in to final discharge, every step is tracked, automated, and connected. Manage electronic health records, OPD queues, lab workflows, pharmacy dispensing, medical billing, ward assignments, and more across multiple departments and locations.
Meditech System is part of Fiap Systems, an all-in-one business management platform for African SMBs. It combines 36 specialist modules with a shared business core, on web, mobile and desktop, priced in your local currency.
Everything You Need to Run a Modern Healthcare Facility
Patient records (EHR)
Comprehensive electronic health records with full patient profiles including date of birth, gender, blood type, phone, email, and address. Store emergency contacts, insurance details, allergies, and chronic conditions. Every patient receives a unique ID (PAT-XXXXXX) for fast lookup and seamless cross-department tracking.
Appointment scheduling
Book, reschedule, and cancel appointments by doctor with auto-generated appointment numbers (APT-XXXXXX). Track each appointment through a full status workflow: scheduled, confirmed, in progress, completed, cancelled, or no-show. Capture reason for visit, diagnosis, and prescription details all in one place.
OPD queue management
Token-based outpatient queue system with numbered tokens and real-time status tracking: waiting, called, in consultation, completed, skipped, or no-show. Assign priority levels (normal, priority, or emergency) for urgent cases. Route patients to the correct department and monitor wait times to keep your outpatient flow running smoothly.
Medical records
One master record per patient (MR-XXXXXX) with append-only, immutable entries that preserve clinical history. Support for 10 entry types: consultation, diagnosis, prescription, lab result, procedure, follow-up, addendum, referral, discharge, and general note. Every change is permanently recorded for full traceability.
Medical record entries
Capture detailed clinical data for every encounter, including chief complaint, diagnosis with ICD-10 codes, prescriptions, clinical notes, vital signs, findings, and treatment plans. Track addendums with correction reasons so original records remain intact while updates are clearly documented.
Lab test management
Full test catalog with test codes (CBC, BMP, LFT, and more), categories, sample types, reference ranges, units, base prices, and turnaround times. Create lab requests with urgency levels (routine, urgent, or stat). Track sample collection, record results, and flag interpretations as normal, abnormal, critical, or inconclusive.
Pharmacy & dispensing
Medicine catalog linked to your product inventory with generic name, drug class, dosage form, strength, manufacturer, storage conditions, side effects, and contraindications. Track prescription requirements. Generate prescriptions (RX-XXXXXX) and dispense items with full dosage, frequency, duration, and patient instructions.
Drug interaction database
Built-in drug-drug interaction checking with severity levels: minor, moderate, severe, and contraindicated. Each interaction includes a detailed description and reference source. Flag dangerous combinations before prescriptions are finalized to protect patient safety.
Patient allergies
Track allergens by category with severity levels, detailed reaction descriptions, onset dates, and verification status. Allergy data integrates with prescribing and pharmacy modules to trigger automatic warnings when a flagged allergen is detected in a prescription.
Vital signs tracking
Record and monitor temperature, heart rate, blood pressure (systolic and diastolic), respiratory rate, oxygen saturation, weight, height, and pain level. Assign triage levels based on vitals to help clinical staff prioritize care decisions quickly and accurately.
Triage
Emergency prioritization with 5 urgency levels: red (immediate), orange (very urgent), yellow (urgent), green (standard), and blue (non-urgent). Capture vital measurements, symptoms, and initial assessment to ensure the most critical patients are treated first in high-volume settings.
Medical billing
Generate patient bills (BIL-XXXXXX) with itemized charges for consultations, treatments, procedures, lab tests, medications, room charges, and equipment. Track billing status from draft to paid. Accept payments via multiple methods and maintain a clear financial record for every patient encounter.
Ward & bed management
Manage ward types including general, ICU, pediatric, maternity, and surgical. Track bed availability with real-time status: available, occupied, under maintenance, or reserved. Process admissions with admit and discharge dates, and log every bed transfer for complete occupancy visibility.
Insurance management
Maintain insurance provider records with name, code, and contact details. Process claims with claim numbers, policy numbers, amounts, and diagnosis codes. Track claim status through submitted, approved, and rejected stages to streamline reimbursement and reduce revenue leakage.
Referrals
Create internal and external referrals with referring doctor, receiving doctor, reason, and appointment dates. Assign urgency levels and track referral status to ensure patients move smoothly between specialists and departments without falling through the cracks.
Discharge summary
Generate discharge documentation linked to patient admissions. Include treatment summaries, follow-up instructions, and final clinical notes. Ensure every patient leaves with a complete, organized record of their stay for continuity of care.
Doctor management
Maintain physician profiles with specialization, license number, consultation fee, and department assignment. Each doctor receives a unique ID (DOC-XXXXXX). Quickly search, filter, and manage your entire medical staff from one centralized directory.
Doctor schedules
Configure weekly availability slots for each doctor by day of the week. Set slot durations and maximum patients per day to prevent overbooking. Patients and staff can see real-time availability, making appointment scheduling fast and conflict-free.
Department management
Organize your facility into departments like Cardiology, Pediatrics, Emergency, Orthopedics, and more. Assign department codes, designate a head of department, and link doctors to their respective departments for structured clinical operations.
Staff & role management
Define medical roles including Owner, Admin, Manager, Doctor, Nurse, Staff, and Patient. Control exactly who can access clinical versus administrative areas with role-based permissions. Protect sensitive patient data while keeping workflows efficient for every team member.
AI medical assistant
Ask questions about patients, appointments, lab results, and facility operations in plain language and get instant answers. No need to dig through menus or run reports manually. Just type your question and the AI retrieves the data you need in seconds.
Workflow automation
Configure automated triggers to eliminate manual steps. When a lab result is completed, automatically generate a billing entry. When an appointment is confirmed, send the patient a reminder. Build custom workflows that keep your facility running without constant supervision.
Internal messaging
Real-time messaging for medical staff coordination. Nurses, doctors, and administrators can communicate instantly, share files, and coordinate patient care without leaving the platform. Keep all clinical communication in one secure, searchable place.
Document management
Upload and manage medical documents organized by category. Generate prescriptions, lab reports, discharge papers, and other clinical documents directly from the system. Attach files to patient records for a complete digital paper trail.
Notifications & alerts
Automatic notifications for appointment reminders, critical lab results, medication alerts, and insurance claim updates. Configure alert rules so the right people are notified at the right time, reducing missed follow-ups and improving patient outcomes.
Audit trail
Complete action logging for every clinical and administrative operation. Every record access, edit, and deletion is permanently recorded with timestamps and user identification. Supports compliance requirements with immutable, tamper-proof audit records.
Staff attendance
Track employee clock-in and clock-out times with automatic late detection. Generate attendance reports by department or individual to monitor punctuality and staffing patterns across your facility.
Payroll
Automated salary calculations with support for deductions, bonuses, and tax withholdings. Generate detailed pay slips for every employee. Reduce payroll processing time and eliminate manual calculation errors across your entire staff.
Expense tracking
Record and categorize all facility expenses, from medical supplies to maintenance costs. Generate exportable reports to analyze spending trends and identify opportunities to reduce overhead without impacting patient care quality.
Double-entry accounting
Full chart of accounts, journal entries, and financial reports built into the platform. Track every dollar flowing through your facility with proper debits and credits. Generate balance sheets, income statements, and other financial reports on demand.
Leave management
Staff members submit leave requests through the system. Managers review and approve or reject with a single click. Track leave balances, history, and upcoming absences to ensure adequate staffing coverage at all times.
Shift management
Schedule medical staff shifts across departments and time slots. Assign nurses, doctors, and support staff by date and shift type. Prevent scheduling conflicts and ensure critical areas always have the coverage they need.
Performance reviews
Conduct structured staff evaluations with customizable review criteria. Track performance over time, set goals, and document feedback. Help your medical team grow with consistent, documented performance assessments.
Announcements
Publish hospital-wide announcements with priority levels to reach all staff or specific departments. Share policy updates, emergency protocols, schedule changes, and other critical information through a centralized communication channel.
Multi-facility support
Manage multiple clinic or hospital branches from a single account. Each facility operates independently with its own patients, staff, and data, while consolidated reporting gives leadership a complete view across all locations.
Settings & branding
Customize your facility name, logo, brand colors, currency, timezone, and language. Make the platform feel like your own with a professional, branded experience for both staff and patients.
Your questions, answered
What is Fiap Systems Meditech?
Fiap Systems Meditech is an all-in-one hospital and clinic management platform that brings together patient records (EHR), appointment scheduling, OPD queue management, and pharmacy dispensing in one system. It also includes lab test management, medical billing, ward and bed management, and double-entry accounting so a healthcare facility runs from a single platform.
Does the hospital system work offline?
Yes. The Offline plus Cloud Sync edition keeps patient records, the OPD queue, and billing working with no internet, then syncs automatically once you are back online. There is also an Offline Standalone edition that runs entirely on your own computers and needs no internet connection at all.
What currencies is the hospital system priced in?
Pricing is shown in your local currency, including FCFA, Naira, Cedi, Rand, Kenyan Shilling, and more, detected automatically for your location. Patient bills can be settled by mobile money such as MoMo and Orange Money, as well as cash, card, and bank transfer.
Does it include a pharmacy and OPD queue?
Yes. The pharmacy module manages a medicine catalog, generates prescriptions, and dispenses with full dosage instructions, backed by a drug interaction database and allergy warnings. The OPD queue uses numbered tokens with priority levels and real-time status so outpatients are routed to the right department and wait times stay under control.
Can it manage multiple clinics or hospitals?
Yes. Multi-facility support lets you manage several clinic or hospital branches from one account. Each facility operates independently with its own patients, staff, and data, while consolidated reporting gives leadership a complete view across all locations.
Other industries we support
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