Hotel and property management software in Cameroon Every room, every bill and every fiche de police, in one place.
Bookings that cannot clash, a guest folio that collects the restaurant and bar bills, the fiche de police filled on the guest's phone, and a night audit every evening. Landlords bill every lease in one click and tenants pay their rent by MoMo.
- A guest swears he paid at the desk. Nobody can find it in the notebook.
- The bar bill for room 12 never reached reception, and the guest has already left.
- The fiches de police are a pile of paper that nobody can search.
A web login to one of our demo accounts, already filled with sample data. Nothing to install.
Hotel and property management software in Cameroon: an edition of Fiap Systems, the all-in-one business management platform for African SMBs. It combines 27 modules built for this trade with 17 business modules shared by every edition, on web, mobile and desktop, priced in your local currency.
Six reasons to run your rooms on Fiap
Built for how hotels and rentals really run here: walk-ins, cash and MoMo, the fiche de police, and tenants who pay late.
The fiche de police, without the paper
Send the guest a QR link before arrival and they fill the police registration card on their own phone. The desk checks the identity document at check-in and prints the bilingual form whenever it is needed.
No double bookings
A room-by-date calendar you can work from. The server re-checks every booking for a clash, even when two people book the same room at the same moment, and a guest can be moved to another room without retyping the stay.
Restaurant and bar bills go on the room
Your restaurant or bar charges a check to an in-house guest straight from the till. It lands on the guest's folio, and at check-out the room, the extras and the restaurant bills are settled in one payment.
MTN MoMo and Orange Money, at the desk and online
The payment request goes to the guest's phone and posts itself to the booking. Guests can also book on your own web page and pay by MoMo, and tenants pay their rent from the tenant portal.
A night audit every evening
What the hotel earned against what it collected, split by payment method, with the guests who still owe. Seasonal rate plans give an exact night-by-night price before the guest commits.
Hotel rooms and leases in one account
Invoice every active lease for the month in one click. Late fees apply by your own rule and can be waived, and tenants see their lease, statement and invoices on a portal that needs no password.
Fiap vs WhatsApp + notebook
Most hotels and landlords run on a register book, a receipt pad and a WhatsApp group. Here is what changes.
Keep WhatsApp for talking to guests. Let Fiap keep the register and the bills.
Your data stays yours
Guests' identity papers, the desk cash and your tenants' rent are exactly what a hotel has to protect. These are the controls built into Fiap, not promises on a brochure.
Walled off from every other business
Your records belong to your account alone. Every sign-in carries your account, the server reads and writes only inside it, and a request without one is refused and logged as a critical event. A desktop computer can only ever sync its own account, and cannot raise anyone to platform administrator or switch on modules you have not taken.
Each role sees its own work
Front desk, housekeeping, maintenance, cashier, accountant and manager each see their own work: housekeepers see the room board and their cleaning tasks, maintenance staff see the work orders, and the front desk handles bookings, check-ins and payments. Owner and admin see everything. You can take a single right away from one person, or give one extra right from a safe list.
Each property sees its own
Staff assigned to a property see its rooms, bookings, folios and day closes, plus the rate plans and records you keep for the whole business. Another property's records stay out of reach, even when they search. The owner sees every property.
Every change on the record
Who did what and when, with the before and after. The database itself refuses edits to the audit trail, and each entry carries a seal that can be rechecked from the audit-log screen. Bookings moved or edited, rate changes, voided folio charges and refunds each leave their own entry.
Passwords and keys locked away
Passwords are stored as one-way hashes, repeated wrong passwords lock the account for a while, and sign-in sessions rotate so a stolen session is detected and cut off. Your mobile-money merchant keys and mail password are encrypted (AES-256-GCM) and never copied to a desktop computer. The links to your calendar feeds and the booking sites you import from stay on the cloud and are never copied to a desktop.
Watched around the clock
An automatic monitor checks the database, the mailbox, mobile-money payments, the books, scheduled jobs and desktop sync every minute, day and night. It emails the Fiap team when something goes wrong and applies a few safe fixes on its own, such as retrying stuck messages or re-running the ledger check. Your data is backed up every day.
Everything in the hotel and property edition
Reservation system
Handle bookings with full check-in and check-out date management, guest linking, and status tracking through reserved, checked-in, checked-out, cancelled and no-show stages. Record the booking source (walk-in, phone, online, agent, or OTA), apply extra charges or discounts, and keep a complete history of every reservation. Guests can also find your property and book rooms from the public Fiap Discover mobile marketplace, paying by mobile money (MoMo, Orange Money).
Room and unit management
Configure every room and unit type your properties offer, from single rooms and suites to apartments, dormitories, offices, and retail spaces. Set price per night, guest capacity, floor number, and amenities. Track real-time status as rooms move between available, occupied, and maintenance states.
Check-in and check-out
Today's arrivals and departures on one screen, with fast room assignment, deposit processing, and folio summaries at check-in. Mark a no-show with an optional fee. At departure, generate a complete billing summary, and use express check-out to settle the whole folio, room, extras and restaurant bills, in one payment. Checking a guest out marks the room dirty for housekeeping. Move a guest to another room for the same dates, with or without keeping the price; both rooms are flagged for housekeeping and the move is on the record.
Digital fiche de police
One police registration card per stay, with identity document, date and place of birth, nationality, profession, address, and where the guest comes from and goes to. The desk fills it, or sends the guest a single-use QR link that expires at check-out at the latest, so they fill it on their own phone. The desk then marks the document as checked and prints the bilingual French/English form.
Guest folio and billing
Combine room charges with extras like minibar, restaurant, laundry, and other services into unified guest folios. A wrong charge is voided, never deleted, so the history stays complete. Support split billing for shared stays, generate corporate invoices, accept multiple payment methods, and track payment status from pending to settled. Every charge is accounted for.
Booking calendar
View room availability for each of your properties and every room type on a visual, color-coded room-by-date calendar. See occupancy at a glance, check guests in or out and cancel straight from the grid, manage bookings with drag-and-drop simplicity, and instantly identify open dates. Plan ahead for peak seasons and avoid double bookings.
Rate plans
Create seasonal and per-unit-type pricing plans so the right rate applies automatically to every booking, with a minimum stay and a priority when plans overlap. The desk sees an exact night-by-night quote before confirming. Charge peak-season premiums and quiet-season specials without ever editing prices by hand.
Housekeeping
Track every room's cleanliness status through clean, dirty, inspected, and out-of-service states on one board. Rooms turn dirty by themselves at check-out and when a guest changes room. Create housekeeping tasks by type and priority level, assign them to specific staff members, and schedule recurring cleaning routines. Inspectors can verify completed work before rooms return to the available pool.
Night audit
Close the hotel day with an end-of-day audit run that posts room charges to every in-house folio and reconciles the front desk. The report sets what was earned against what was collected, by payment method, lists arrivals, departures, guests in house and who still owes, and prints on your letterhead. Start each morning with accurate, audit-ready figures. At the day close the desk cash is counted against what should be in the drawer and the gap is recorded to the franc; each day closes once, and a preview shows what the close will post before you run it.
Group bookings
Handle conference groups, events, and tour parties with dedicated group booking management. Record group name, primary contact, room count, total guest count, and per-room rates. Track deposit amounts and booking status through tentative and confirmed stages. Manage large parties without the complexity.
Guest management
Build detailed guest profiles with full contact information, ID verification (passport, national ID, or driver's license), nationality, gender, company affiliation, and purpose of visit (business, leisure, conference, or medical). Record vehicle plate numbers, special preferences, and notes, and see every past stay, to deliver personalized service every time a guest returns.
Lease management
Manage long-term rental agreements for extended-stay guests and commercial tenants. Define lease terms with start and end dates, monthly rent, security deposits, and status tracking through active, expired, and terminated stages. Invoice every active lease for the month in one click (running it twice never bills twice), record rent payments and print a statement per lease, alongside your short-stay operations. Each lease also gets a contract: a PDF in English and French with your branding, the parties, the unit, the rent, the deposit and the late-fee rule. Send the tenant a signing link by WhatsApp, email or QR code and they sign on their phone; the signature is kept with the time, the device and a fingerprint of the exact PDF they signed.
Rent late fees
Set a late-fee rule per property or per lease: a flat amount or a percentage of what is still owed, after the grace days you choose. The fee is added once per period, automatically, and shows on the invoice and in the tenant portal. A manager can waive a fee that is still unpaid, and the books are corrected with it.
Tenant portal
Give long-term guests and tenants self-service access to view their lease details, check payment history and statements, read and sign their lease contract, and submit maintenance requests directly. They sign in with their ID number and phone, no email or password needed, and pay an open rent invoice by MTN MoMo or Orange Money with "Pay now". Reduce front desk workload while keeping tenants informed.
Charge to room
The hotel's restaurant and bar use the same order, table and billing screens as a restaurant. At the till, a check can be charged to a guest who is checked in: it goes on their folio, appears in the night audit as outlet sales, and is settled with the room at check-out. A check charged by mistake can be voided while it is unpaid, and the books are reversed.
Direct booking page
Publish your own web page and let guests book direct: they pick their dates, see the rooms that are free, and book. The stay is priced with your seasonal rate plans, the room is held against double booking, and the guest can pay by MTN MoMo or Orange Money from the confirmation.
Calendar sync with Airbnb, Booking.com and VRBO
Keep each room's calendar in step with the booking sites through iCal links. Fiap gives you one calendar link per room to paste into the site, and reads the site's own link back every 15 minutes. A night booked on Airbnb, Booking.com or VRBO blocks the room in Fiap, shows on the calendar with where it came from, and a clash is flagged at once. Prices and booking rules are still set on each site: this is calendar sync, not a channel manager. Available as an option.
Maintenance requests
Log maintenance tickets with unique numbers, categorize issues, and set priority levels from low to urgent. Track each request through open, in progress, and completed stages. Compare estimated repair costs against actuals, assign maintenance staff, and keep your property in top condition.
Property management
Manage a portfolio of properties including hotels, apartments, hostels, guesthouses, malls, and warehouses. Track each property's address, city, operational status, and branch assignment. Add new properties as you grow and maintain a clear overview of your entire portfolio from one dashboard.
Mobile money at the desk
Take a payment by MTN MoMo or Orange Money from the booking: the request goes to the guest's phone and, once confirmed, the payment is recorded on the booking and in the books by itself. Cash, card, bank transfer and credit too, and a public pay link lets anyone pay you without logging in.
Reports and analytics
Access key hospitality metrics including occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), revenue, payments received and outstanding balances for today, 7 days, 30 days or all time, and seasonal trends. Understand which room types perform best, identify slow periods, and make pricing decisions backed by real data. The performance report shows nights sold against nights available month by month, flags slow months and slow weekdays, gives the same figures per room type, and works out a profit per property: room revenue minus maintenance costs and a share of expenses, with the basis shown.
Multi-property support
Manage each property independently with its own rooms, staff, bookings, and inventory, while maintaining centralized reporting and financial consolidation across your entire portfolio. Scale from one property to many without losing control.
Inventory management
Track hotel supplies, minibar stock, linens, toiletries, and other operational items. Monitor stock levels across properties, set low-supply alerts, and ensure your team always has what they need to deliver great guest experiences without overstocking.
Supplier management
Maintain a vendor directory with contact details, product catalogs, and pricing. Create purchase orders, track deliveries, and build reliable supply chains for everything from bed linens to cleaning products.
Purchase orders
Create and manage procurement requests through a complete status workflow. Track order progress from creation to delivery, set expected dates, and keep spending organized across departments and properties.
Owner app on the phone
The Fiap app on Android shows the owner the day: money collected by payment method against yesterday, what is still owed on folios and rent, occupancy, ADR and RevPAR, arrivals, departures, no-shows and overdue rent, with alerts for missing fiches de police, calendar-sync conflicts and rooms to clean. Reports over 7 or 30 days split revenue by source, room type and booking channel. Each manager sees only what their role allows.
API and webhooks
Connect your own website or tools. Each integration gets its own API key with only the rights you choose; keys are stored hashed, can be rotated or revoked, are rate-limited, and every call is logged. Read bookings, invoices and rent invoices, and receive signed webhooks when a booking or a payment comes in. Available as an option.
Plus everything every business gets
Staff, payroll, expenses, accounting, automation and the assistant: the same shared core in all eight Fiap editions.
- Staff and role management
- Staff attendance
- Payroll
- Expense tracking
- Double-entry accounting
- AI hospitality assistant
- Workflow automation
- Internal messaging
- Document management
- Notifications and alerts
- Audit trail
- Leave management
- Shift management
- Performance reviews
- Announcements
- Settings and branding
- Offline desktop app
What each one does
- Staff and role management
- Define hospitality-specific roles including Owner, Admin, Manager, Front Desk (receptionist), Housekeeper, and Maintenance. Control access with granular permissions so front desk staff see bookings, housekeepers see room tasks, and managers see everything they need. Owners and admins can also take a single right away from one person, or give one extra right from a safe list, and every change is logged.
- Staff attendance
- Track employee clock-in and clock-out times across all properties. Monitor late arrivals, generate attendance reports by staff member or department, and use the data to improve scheduling and workforce planning. Staff can clock themselves in and out on the server's clock, not the phone's, and the attendance report totals each person over any period, by department.
- Payroll
- Automate salary calculations with support for deductions, tax withholdings, overtime, and bonuses. Generate professional pay slips for every team member and maintain a complete payroll history. Eliminate manual spreadsheets and calculation errors. Overtime hours are paid at each person's own rate and, if you switch the rule on, absences not covered by approved leave and late arrivals from the attendance register come off the pay as separate lines on the payslip.
- Expense tracking
- Record and categorize operational expenses from utilities and repairs to supplies and marketing. Generate expense reports by category, property, or date range to understand your cost structure and find savings.
- Double-entry accounting
- Every booking payment, rent payment, late fee and charge to a room posts to a real double-entry ledger that checks itself every hour. Maintain a proper chart of accounts, record journal entries, and generate financial reports including profit and loss, balance sheet, and cash flow, without separate accounting software. For your accountant: the bilan and compte de résultat in the SYSCOHADA format, and the journal, general ledger and trial balance exported for Sage or Ciel. A cash-flow statement is drawn from the posted entries too.
- AI hospitality assistant
- Ask questions about your hotel operations in plain language. "What is our occupancy rate this month?" or "Which room types have the most bookings?" Get instant answers from your live data without building reports or navigating menus. The assistant asks for your approval before it changes anything.
- Workflow automation
- Set up triggers that handle routine tasks automatically. When a booking is made, notify the manager or send an email; when a guest checks out, housekeeping is notified and the room turns dirty on the board. When a booking is confirmed, a confirmation message is sent. Reduce manual coordination and ensure nothing falls through the cracks.
- Internal messaging
- Communicate with your team in real time across departments and properties. Coordinate between front desk, housekeeping, and maintenance without phone calls or paper notes. Keep everyone aligned and responsive.
- Document management
- Upload and organize contracts, licenses, insurance documents, and more. Print professional invoices, guest folios, receipts, lease statements and the fiche de police directly from the system, with your logo. Keep all your important files accessible and organized.
- Notifications and alerts
- Receive automated alerts for booking confirmations, upcoming checkouts, overdue payments, maintenance deadlines, and low supply levels. Choose which alerts also reach the owner by email. Keep your team proactive and your guests informed at every stage of their stay.
- Audit trail
- Every action in the system is logged with the user, timestamp, and details of the change. Track who modified a reservation, adjusted a rate, processed a refund, or changed room status. Maintain complete accountability across your operation. The database itself refuses edits to an audit entry, and each entry carries a seal that the audit-log screen can recheck.
- Leave management
- Handle staff leave requests and approvals digitally. Employees submit requests, managers approve or decline, and the system tracks remaining balances. Plan staffing around holidays and absences with full visibility.
- Shift management
- Schedule front desk, housekeeping, and maintenance shifts across properties. Ensure 24/7 coverage at reception, plan cleaning rotations, and assign on-call maintenance staff. Avoid gaps and keep operations running smoothly.
- Performance reviews
- Conduct structured evaluations for your hospitality team with ratings, written feedback, and goal setting. Document performance over time, recognize outstanding service, and support staff development across every department. Build your own review criteria with weights that add up to 100, score each one, and follow each goal through to achieved or missed.
- Announcements
- Post announcements to your entire team or to specific properties and roles. Share policy updates, event schedules, VIP guest alerts, or company news, with a priority, a pin and an expiry date. Ensure critical information reaches the right people at the right time.
- Settings and branding
- Customize the platform with your hotel's name, logo, brand colors, preferred currency, timezone, and language (English or French). All guest-facing documents, invoices, and folios carry your branding for a professional, consistent experience.
- Offline desktop app
- The Windows desktop app keeps working with no internet. From desktop version 1.3.0 it is a full two-way copy of your account: your business screens work offline, and what was done on the computer and in the cloud comes together when the connection returns, with money posted once and stock counted once, even when two computers worked offline at the same time. Actions that need the internet by nature, such as a mobile-money request or sending an email, work from the desktop while it is online and say so when it is not.
A price list built for your trade
Every industry is priced on what actually drives its work. Prices are shown in US dollars and in your local currency.
Hotel & property prices
For hotels, lodges and rental property. Priced per room or unit.
Up to 15 rooms
- Up to 15 rooms or units
- Web + Mobile + Desktop
- Automatic backups
- Free updates
- Desktop app for 1 computer (connects at least every 14 days)
16 to 40 rooms
- 16 to 40 rooms or units
- Web + Mobile + Desktop
- Automatic backups
- Free updates
- Desktop app for 1 computer (connects at least every 14 days)
41 to 100 rooms
- 41 to 100 rooms or units
- Web + Mobile + Desktop
- Automatic backups
- Free updates
- Desktop app for 1 computer (connects at least every 14 days)
Every cloud plan includes the web and mobile apps, the desktop app (1 computer unless your plan states more), automatic backups and free updates.
Prices exclude onboarding, installation, training and support, which are quoted separately.
Your questions, answered
What is Fiap Systems Hotel?
Fiap Systems Hotel is a complete hotel, guesthouse and property management platform that brings together the reservation system, front desk check-in and check-out, the digital fiche de police, housekeeping, and guest management in one system. It also includes a booking calendar, seasonal rate plans, group bookings, guest folios with restaurant and bar bills charged to the room, a night audit, lease management with monthly rent invoicing, and double-entry accounting, so a property runs from arrival to departure, and from lease to rent receipt, on one platform.
How is this better than WhatsApp and a notebook?
WhatsApp and a register book record what someone remembers to write down. Fiap records every booking, payment and charge as it happens: a room cannot be booked twice for the same night, restaurant and bar bills land on the guest's folio, mobile-money payments post themselves to the booking, the fiche de police is filled on the guest's phone, and the night audit shows what was earned against what was collected. Keep WhatsApp for talking to guests; let Fiap keep the register and the bills.
Can I try it before paying?
Yes. Ask for a demo login and we give you access to a demo hotel on the web, already filled with sample rooms, bookings and guests. There is nothing to install.
Does it handle the fiche de police?
Yes. Each stay has its police registration card with the identity document, date and place of birth, nationality, profession, address, and where the guest is coming from and going to. The front desk can fill it, or send the guest a single-use QR link so they fill it on their phone before arrival. The desk then checks the document and prints the bilingual French/English form. The link expires at check-out at the latest and cannot read back any identity details.
Can the restaurant or bar charge a bill to the room?
Yes. A hotel's restaurant and bar use Fiap's restaurant screens. At the till, the cashier can charge a check to a guest who is checked in. The amount goes on the guest's folio, the night audit shows it as restaurant or bar sales, and at check-out the room, extras and restaurant bills are settled in one payment.
Does the hotel system work offline?
Yes. The Offline plus Cloud Sync edition keeps reservations, the front desk, and billing working with no internet, then syncs automatically once you are back online. From desktop version 1.3.0 the desktop is a full two-way copy of your account: the fiche de police filled at the desk, charges to the room, split bills and company accounts, the day close, rent late fees and lease contracts work offline too, and the blocks imported from booking sites are on the desktop, so an offline booking still sees them. Money is posted once, even when two computers worked offline. Things that need the internet by nature, such as sending a fiche de police link to a guest, a mobile-money request, a signature on the tenant's phone or a calendar sync with booking sites, work from the desktop while it is online and say so when it is not. There is also an Offline Standalone edition that runs entirely on your own computers and needs no internet connection at all.
What currencies is the hotel system priced in?
Pricing is shown in your local currency, including FCFA, Naira, Cedi, Rand, Kenyan Shilling, and more, detected automatically for your location. Guest folios can be settled by mobile money such as MoMo and Orange Money, as well as cash, card, and bank transfer.
Does it handle bookings and housekeeping?
Yes. The reservation system manages bookings with check-in and check-out dates, guest linking, and status tracking, viewable on a color-coded booking calendar that prevents double bookings. Housekeeping tracks each room through clean, dirty, inspected, and out-of-service states, with tasks assigned to staff and inspector verification before rooms return to the available pool. Guests can also find your property and book rooms themselves on the public Fiap Discover mobile marketplace or on your own booking page, paying by mobile money such as MoMo and Orange Money.
I rent out apartments and shops. Is it for me too?
Yes. Leases record the unit, the tenant, the monthly rent, the deposit and the dates. You invoice every active lease for the month in one click, record payments, print a statement per lease, and set late-fee rules that apply automatically after your grace period. Tenants sign in to their portal with their ID number and phone, see their lease and invoices, report repairs, and pay their rent by MTN MoMo or Orange Money. Each lease has a PDF contract that the tenant signs on their phone.
Can it keep my rooms in step with Airbnb and Booking.com?
Yes, as an option. Each room gets a calendar link to paste into Airbnb, Booking.com or VRBO, and Fiap reads each site's link back every 15 minutes. A night booked on one of those sites blocks the room in Fiap, so the desk and your own booking page cannot sell it again, and a clash is flagged. Prices and booking rules stay on each site: Fiap syncs the calendar, it is not a channel manager.
Can it manage multiple properties?
Yes. Multi-property support manages each property independently with its own rooms, staff, bookings, and inventory, while maintaining centralized reporting and financial consolidation across your entire portfolio. You can scale from one property to many without losing control.
Other industries we support
See your hotel in a demo account
Ask for a demo login and try a hotel already set up with sample rooms, bookings, guests and leases. It runs in your browser, nothing to install.