Restaurant & Snack Bar Management System
Everything your food service business needs in one platform. From the front-of-house floor plan to the kitchen display, from order taking to final bill settlement, every part of your operation is connected. Manage tables, menus, orders, inventory, staff, and finances without juggling multiple tools.
Restaurant & Snack Bar Management System is part of Fiap Systems, an all-in-one business management platform for African SMBs. It combines 30 specialist modules with a shared business core, on web, mobile and desktop, priced in your local currency.
Everything you need to run a thriving restaurant
Table management
Visual floor plan with real-time table status: available, occupied, or reserved. Assign table numbers, set capacity, link servers to their sections, and track table turnover. Know exactly what is happening on your floor at a glance and seat guests faster during peak hours.
Menu builder
Organize your menu with categories and custom sort order. Link items directly to your product inventory with the option to override pricing. Add photos to each dish, and push instant updates across all terminals and locations. No more reprinting paper menus for every change.
Kitchen display (KDS)
Real-time order display powered by live streaming, so the kitchen sees new orders the instant they are placed. Track each item through pending, preparing, ready, and served stages. Assign priority levels to rush orders so your kitchen team always knows what to fire next.
Kitchen order tickets
Structured kitchen orders showing table number, item details, and priority (normal or rush). Track ticket status through new, started, ready, and served stages with timestamps at every step. Give your kitchen team clarity and accountability on every single order.
Order management
Handle dine-in, takeaway, and delivery orders from one screen. Open tabs for individual customers, perfect for lounges and nightclubs. Assign waiters, add order notes, split or merge orders, and track item-level status so nothing gets lost between the table and the kitchen.
Point of sale
Fast, flexible checkout with split billing, tip handling, discounts, and multiple payment methods. Print or email receipts instantly. Works on tablets and traditional terminals so your cashiers can process payments from anywhere on the floor during busy service.
Reservations
Accept reservations with customer details, date, time, party size, and table assignment. Track status through pending, confirmed, seated, completed, cancelled, and no-show. Capture special requests like dietary needs or celebrations to deliver a personalized dining experience.
Void & comp auditing
Track every voided and comped item with a documented reason and approval workflow. Record the amount, identify who performed the action, and maintain a clear audit trail. Prevent unauthorized write-offs and protect your bottom line with full loss prevention visibility.
Customer management
Build a guest database with visit history, order preferences, and contact information. Identify repeat customers, reward loyalty, and run targeted promotions. Know your regulars by name and give them the experience that keeps them coming back.
Ingredient inventory
Track raw materials with automatic deduction every time an order is placed. Get low-supply alerts before you run out of key ingredients. Monitor expiry dates to reduce waste and ensure food safety. Always know exactly what you have in stock.
Supplier management
Maintain supplier contact details, track pricing for each ingredient, and monitor delivery performance. Keep all your vendor relationships organized in one place so reordering is fast and you always get the best terms from your suppliers.
Purchase orders
Create and track supplier orders from request to delivery. Monitor order status, receive deliveries, and automatically update your inventory levels when items arrive. Eliminate manual stock counts and keep your supply chain running without interruptions.
Sales & revenue analytics
View daily revenue, identify your most popular dishes, pinpoint peak hours, and track average order value. Measure server performance to reward your top staff. Export detailed reports as PDF or CSV for accounting, investor meetings, or operational reviews.
Multi-location support
Run multiple restaurant locations from a single account. Each branch gets its own independent menus, staff, and inventory. Consolidated reporting rolls everything up so owners and managers can compare performance across the entire chain at a glance.
Staff & role management
Define restaurant-specific roles including Owner, Admin, Manager, Waiter, Chef, and Cashier. Control access so waiters see orders but not financials, and chefs see the kitchen display but not payroll. Quick PIN login gets staff on the floor in seconds.
Staff attendance
Track employee clock-in and clock-out times with automatic late detection. Generate attendance reports by employee or location to monitor punctuality, identify patterns, and ensure you are fully staffed during your busiest service periods.
Payroll
Automated salary calculations with support for deductions, taxes, and bonuses. Generate pay slips for every employee with a single click. Reduce payroll processing time from hours to minutes and eliminate the spreadsheet headaches.
Expense tracking
Categorize all business expenses, including rent, utilities, supplies, and marketing. Generate reports to see exactly where your money is going. Spot cost overruns early and make smarter decisions about where to cut and where to invest.
Double-entry accounting
Full chart of accounts, journal entries, and financial reports built into the platform. Track every dollar with proper debits and credits. Generate balance sheets, income statements, and other financial reports without needing a separate accounting tool.
AI restaurant assistant
Ask about today's sales, your most popular dishes, current inventory levels, or staff schedules in plain language. Get instant answers without digging through reports or menus. It is like having a data analyst on call 24/7 who knows every detail of your business.
Workflow automation
Set up automated triggers to keep your operation running smoothly. When an order is created, it automatically appears on the kitchen display. When ingredient stock drops below threshold, an alert fires. Build the workflows that match how your restaurant actually operates.
Internal messaging
Real-time staff communication between the kitchen, front-of-house, and management. Coordinate during busy shifts, share updates, and resolve issues without leaving the platform. Keep all work communication in one searchable, organized place.
Document management
Upload and manage business documents like vendor contracts, health permits, and training materials. Generate invoices and other business documents directly from the system. Keep everything organized and accessible for the whole team.
Notifications & alerts
Automatic notifications for low ingredient levels, upcoming reservations, order-ready status, and more. Configure alert rules so managers, chefs, and servers each get the notifications relevant to their role, delivered at exactly the right moment.
Audit trail
Complete action logging for every operation in the system. Track who did what and when, from order modifications to cash drawer opens. Maintain full accountability across your team and resolve disputes with clear, tamper-proof records.
Leave management
Staff members submit leave requests through the system. Managers review and approve or reject with one click. Track leave balances and upcoming absences so you can plan shift coverage in advance and avoid being short-staffed.
Shift management
Define restaurant shifts (morning, afternoon, evening, late night) and assign staff by date. Prevent scheduling conflicts, ensure coverage during peak hours, and give your team clear visibility into their upcoming work schedule.
Performance reviews
Conduct structured staff evaluations to track growth and identify training needs. Document feedback, set goals, and reward top performers. Build a stronger team with consistent, fair performance assessments across every role.
Announcements
Publish staff announcements with priority levels to communicate menu changes, policy updates, event prep, or daily specials. Reach your entire team or target specific roles through a centralized communication channel everyone checks.
Settings & branding
Customize your restaurant name, logo, brand colors, currency, timezone, and language. Make the platform feel like a natural extension of your brand with a polished, professional look for both staff-facing screens and customer-facing receipts.
Your questions, answered
What is Fiap Systems Restaurant?
Fiap Systems Restaurant is a complete restaurant and snack bar management platform that connects table management, the kitchen display (KDS), point of sale, and reservations in one system. It also includes a menu builder, ingredient inventory with automatic deduction, supplier management, and double-entry accounting so food service runs from front-of-house to back office on one platform.
Does the restaurant system work offline?
Yes. The Offline plus Cloud Sync edition keeps the point of sale, orders, and kitchen display working with no internet, then syncs automatically once you are back online. There is also an Offline Standalone edition that runs entirely on your own computers and needs no internet connection at all.
What currencies is the restaurant system priced in?
Pricing is shown in your local currency, including FCFA, Naira, Cedi, Rand, Kenyan Shilling, and more, detected automatically for your location. Guests can pay through the POS by mobile money such as MoMo and Orange Money, as well as cash, card, and bank transfer.
Does it have a kitchen display and reservations?
Yes. The kitchen display (KDS) shows new orders in real time the instant they are placed and tracks each item through pending, preparing, ready, and served. The reservations module accepts bookings with date, time, party size, and table assignment, and captures special requests for a personalized dining experience.
Can it run multiple restaurant locations?
Yes. Multi-location support runs several restaurants from a single account, each with its own menus, staff, and inventory. Consolidated reporting rolls everything up so owners and managers can compare performance across the entire chain at a glance.
Other industries we support
Ready to transform your restaurant operations?
See how Fiap Systems can streamline your front-of-house, kitchen, and back-office operations into one powerful, easy-to-use platform built for food service.