Restaurant and snack bar management software in Cameroon Every order reaches the kitchen, and every plate reaches the bill.
Orders go from the counter, or from the guest's own phone at the table, straight to the kitchen screen. The bill splits by item, tips and service charge are recorded, every void and free drink needs a manager and a reason, and each dish sold uses up its recipe ingredients. For restaurants, snack bars, lounges and a hotel's own restaurant, online or offline, in English or French.
- The waiter says table 6 paid. The till says otherwise.
- Free drinks for friends, and nobody wrote anything down.
- Saturday night: orders shouted at the kitchen, plates going to the wrong table.
A web login to one of our demo accounts, already filled with sample data. Nothing to install.
Restaurant and snack bar management software in Cameroon: an edition of Fiap Systems, the all-in-one business management platform for African SMBs. It combines 23 modules built for this trade with 17 business modules shared by every edition, on web, mobile and desktop, priced in your local currency.
Six reasons to run your restaurant on Fiap
Built around the service, from the table to the kitchen to the till.
Guests order from the table by QR
Print a QR code for each table. The guest opens your menu on their phone and sends the order; once a staff member accepts it, it goes to the kitchen, and the guest can prepay by MTN MoMo or Orange Money, credited on the bill.
Orders reach the kitchen screen live
No paper slips to lose: each order appears on the kitchen display as soon as it is sent, grouped by course with modifiers like "no onions", and the kitchen marks each dish preparing, ready and served.
Bills that split and add up
Split the bill by item, add tips, service charge, tax and discount, move a check to another table, and take cash, card or mobile money. In a hotel, charge the bill to the guest's room.
Voids and free drinks leave a trace
Only a manager can void or comp a dish, and only with a reason. The amount and the name are logged, and the server report shows each person's checks, sales, tips and voids.
The real cost of every plate
Link a dish to its recipe: selling it uses up the ingredients, and the menu shows its cost and margin from what you paid for each ingredient.
Your own menu and booking page
A public web page with your menu and a table booking form. Guests on the Fiap Discover app can also book, pre-order dishes and prepay by mobile money, credited when the bill is settled.
Fiap vs WhatsApp + notebook
Most restaurants run on order slips, a calculator and a WhatsApp group. Here is what changes.
Keep WhatsApp for talking to your guests. Let Fiap keep the orders and the money.
Your data stays yours
Free drinks, cancelled dishes and a short drawer are where a restaurant loses money. These are the controls built into Fiap, not promises on a brochure.
Walled off from every other business
Your records belong to your account alone. Every sign-in carries your account, the server reads and writes only inside it, and a request without one is refused and logged as a critical event. A desktop computer can only ever sync its own account, and cannot raise anyone to platform administrator or switch on modules you have not taken.
Each role sees its own work
Waiters take and change orders but cannot void a dish or give one away; the kitchen works the kitchen screen; cashiers settle bills; managers approve voids and comps and hand a check to another server, and opening the drawer without a sale needs a reason. Owner, admin and accountant see the money. You can take a single right away from one person, or give one extra right from a safe list.
Each restaurant sees its own
Staff assigned to a branch see that branch's tables, checks, kitchen tickets and stock, plus the menu and records you keep for the whole business. Another branch's records stay out of reach, even when they search. The owner sees every branch.
Every change on the record
Who did what and when, with the before and after. The database itself refuses edits to the audit trail, and each entry carries a seal that can be rechecked from the audit-log screen. Voids and comps with their reason, cancelled checks, drawer openings without a sale and every checkout into the open till each leave their own entry.
Passwords and keys locked away
Passwords are stored as one-way hashes, repeated wrong passwords lock the account for a while, and sign-in sessions rotate so a stolen session is detected and cut off. Your mobile-money merchant keys and mail password are encrypted (AES-256-GCM) and never copied to a desktop computer.
Watched around the clock
An automatic monitor checks the database, the mailbox, mobile-money payments, the books, scheduled jobs and desktop sync every minute, day and night. It emails the Fiap team when something goes wrong and applies a few safe fixes on its own, such as retrying stuck messages or re-running the ledger check. Your data is backed up every day.
Everything in the restaurant edition
Table management
A colour-coded floor plan with each table's live status: available, occupied or reserved. Set table numbers and seats, print each table's ordering QR code, link servers to their sections and track table turnover. See your floor at a glance and seat guests faster at peak hours.
Menu builder
Organise the menu in categories with your own sort order. Each dish is linked to a product in your stock, with an optional menu price, a photo, a happy-hour price for set hours and a "sold out" switch with a reason. Changes reach every terminal, every branch and your public menu at once: no more reprinting paper menus.
Kitchen display (KDS)
Orders appear on the kitchen screen the moment they are sent, over a live connection. Each dish moves from pending to preparing, ready and served, grouped by course with its modifiers and notes. Rush orders get a priority level so the kitchen always knows what to fire next.
Kitchen order tickets
Each ticket shows the table number, the dishes and where they stand: new, started, ready or served. Rush tickets carry a priority (normal or rush) and every step is time-stamped, so the kitchen team is clear and accountable on every order.
Order management
Take dine-in orders by table, and open named tabs for lounges, bars and nightclubs; takeaway and delivery orders run from the same screen. Each check is assigned to the person who opens it. Add modifiers ("no onions", extra cheese with its price), move an order to another table, split or merge checks, and follow each dish so nothing gets lost between the table and the kitchen. A manager can hand a check to another server at the change of shift, and its sales and tips follow it to the new name.
Point of sale & billing
Settle bills fast: split by item, add tips, service charge, tax and discounts, and take cash, card, MTN MoMo, Orange Money or bank transfer. Mobile money sends the payment request to the guest's phone. Print a branded bill or receipt, or email it. It runs in the browser on a tablet or a counter PC, so cashiers can settle from anywhere on the floor.
Reservations
Take bookings with the guest's name and phone, date, time, party size and table. Follow each one through pending, confirmed, seated, completed, cancelled and no-show, and note special requests like allergies or a birthday. Guests can request a table from your public page, or book on the Fiap Discover mobile app, pre-select dishes from the menu and prepay by mobile money (MoMo, Orange Money); the prepayment is credited automatically when the bill is settled.
Void & comp auditing
Every voided or comped dish needs a reason and a manager: waiters and cashiers cannot void. The amount, the dish and who approved it are logged, and the void/comp log totals what was given away, so write-offs never go unseen.
Customer management
A guest file with contact details, visit history and order preferences. Recognise your regulars, reward their loyalty and run promotions aimed at them, so they keep coming back.
Ingredient inventory
Track each ingredient with its unit, cost and stock. Every dish sold with a recipe uses up its ingredients automatically when the bill is settled. Low ingredients are flagged before you run out, and expiry dates are monitored to cut waste and keep food safe.
Supplier management
Keep your suppliers' contacts, the price you pay for each ingredient and their delivery performance in one place, so reordering is quick and you always get the best terms.
Purchase orders
Create supplier orders and follow them from draft to submitted, approved and received. Receiving a delivery adds it to your stock once, so there is no manual recount after every delivery.
Sales & revenue analytics
Daily revenue, your most popular dishes, your busiest days and peak hours, average check per server and staff performance. Export to PDF or CSV for your accountant, your partners or the month's review.
Multi-location support
Run several restaurants from one account. Each branch has its own menu, tables, staff and stock. Switch to one branch or look at all of them together, and compare performance across the whole chain.
Recipes & food costing
Link each menu item to a recipe so every sale deducts the real ingredients from stock. See the true plate cost and margin of every dish on the menu, and price with confidence instead of guesswork.
Server reports
Per-server checks, sales, tips, average check and voids for any period, for end-of-shift accountability. Close each shift knowing what everyone sold, what was voided and who your top performers are.
QR table ordering
Each table gets its own QR code to print. Guests order from your menu on their phone; nothing reaches the kitchen until a staff member accepts it, so prank orders cost nothing. Accepted orders join the table's bill, guests can prepay by MTN MoMo or Orange Money, and a manager can refund a prepayment. A new QR can be issued at any time to retire the old one.
Public menu & booking page
Your restaurant's own web page at a Fiap link: your menu with prices and a table booking form that lands in your reservations. You choose what is published, from Settings.
Charge to room
For a hotel's own restaurant or bar: put a check on an in-house guest's room instead of taking payment. It goes onto the guest's folio and is settled at check-out, net of any prepayment.
Floor mode on the phone
The table map in the Fiap app on an Android phone, for the counter and managers. Open a check at the table, add dishes with their modifiers and notes, send the order to the kitchen, move the party to another table and take the bill by MTN MoMo or Orange Money, without going back to the till. Supervisors can follow the floor read-only. It needs a connection.
Loyalty points and happy hours
Regulars earn loyalty points at your own rate and spend them on the bill, found at checkout from their guest file. Promotions apply to dishes by themselves: a happy hour that runs only at the hours you set, a code typed at checkout, or a price from a minimum quantity.
Customer campaigns
Email a chosen group of guests, such as your best customers or those who have not come back in 30 or 60 days, from your own address. Only guests who agreed to receive messages are included, every email carries an unsubscribe link, and you see the sales made by the guests a campaign reached.
API and webhooks
Connect your own website or tools. Each integration gets its own API key with only the rights you choose; keys are stored hashed, can be rotated or revoked, are rate-limited, and every call is logged. Read your menu products, sales and customers, and receive signed webhooks when a sale or a payment comes in. Available as an option.
Plus everything every business gets
Staff, payroll, expenses, accounting, automation and the assistant: the same shared core in all eight Fiap editions.
- Staff & role management
- Staff attendance
- Payroll
- Expense tracking
- Double-entry accounting
- AI restaurant assistant
- Workflow automation
- Internal messaging
- Document management
- Notifications & alerts
- Audit trail
- Leave management
- Shift management
- Performance reviews
- Announcements
- Settings & branding
- Offline desktop app
What each one does
- Staff & role management
- Restaurant roles including Owner, Admin, Manager, Cashier, Kitchen (chef) and Waiter. The counter takes orders and settles bills without seeing payroll or the books, the kitchen works the kitchen screen and never touches money, and waiters stay on the payroll and the rota. Quick PIN login gets staff working in seconds. Owners and admins can also take a single right away from one person, or give one extra right from a safe list, and every change is logged.
- Staff attendance
- Record clock-in and clock-out times with automatic late detection. Attendance reports by employee or location show punctuality and patterns, so you are fully staffed for your busiest services. Staff can clock themselves in and out on the server's clock, not the phone's, and the attendance report totals each person over any period, by department.
- Payroll
- Salary calculations with deductions, taxes and bonuses, pay slips for every employee, and payroll posted to the books. Hours of spreadsheet work become minutes. Overtime hours are paid at each person's own rate and, if you switch the rule on, absences not covered by approved leave and late arrivals from the attendance register come off the pay as separate lines on the payslip.
- Expense tracking
- Record rent, utilities, supplies and marketing by category, and see where the money goes. Spot cost overruns early and decide where to cut and where to invest.
- Double-entry accounting
- Chart of accounts, journal entries and financial reports built in. Every franc is tracked with proper debits and credits, and balance sheets and income statements come without a separate accounting tool. For your accountant: the bilan and compte de résultat in the SYSCOHADA format, and the journal, general ledger and trial balance exported for Sage or Ciel. A cash-flow statement is drawn from the posted entries too.
- AI restaurant assistant
- Ask about today's sales, your most popular dishes, stock levels or staff schedules in plain language and get the answer from your live data, at any hour. Anything it would change waits for your confirmation.
- Workflow automation
- An order sent from the counter appears on the kitchen display by itself. Add your own rules on top: when an order is placed or stock drops below its threshold, send an alert, an email or a draft purchase order. Build the workflows that match how your restaurant runs.
- Internal messaging
- Real-time messages between the kitchen, the floor and management. Coordinate during busy services and keep work conversations in one searchable place.
- Document management
- Store vendor contracts, health permits and training material, and print bills and receipts from the system. Everything organised and reachable by the right people.
- Notifications & alerts
- Notifications for low ingredient levels, upcoming reservations, orders ready to serve and more. Alert settings let managers, chefs and servers each get the notifications that concern their role, at the right moment.
- Audit trail
- A log of who did what and when, from order changes to cash drawer opens. Keep your team accountable and settle disputes with clear, tamper-proof records. The database itself refuses edits to an audit entry, and each entry carries a seal that the audit-log screen can recheck.
- Leave management
- Staff request leave in the system, managers approve or refuse in one click, and leave balances and upcoming absences are visible so you can plan cover.
- Shift management
- Define your shifts (morning, afternoon, evening, late night) and assign staff by date. Overlapping assignments are refused, peak hours stay covered and everyone sees their schedule.
- Performance reviews
- Structured staff evaluations with feedback and goals. Spot training needs, reward top performers and keep assessments fair across every role. Build your own review criteria with weights that add up to 100, score each one, and follow each goal through to achieved or missed.
- Announcements
- Post announcements with a priority level: menu changes, policy updates, event preparation or the day's specials, to the whole team or to specific roles.
- Settings & branding
- Your restaurant's name, logo, colours, currency, timezone and language, on the staff screens and on every printed bill and receipt.
- Offline desktop app
- The Windows desktop app keeps working with no internet. From desktop version 1.3.0 it is a full two-way copy of your account: your business screens work offline, and what was done on the computer and in the cloud comes together when the connection returns, with money posted once and stock counted once, even when two computers worked offline at the same time. Actions that need the internet by nature, such as a mobile-money request or sending an email, work from the desktop while it is online and say so when it is not.
A price list built for your trade
Every industry is priced on what actually drives its work. Prices are shown in US dollars and in your local currency.
Restaurant, bar & lounge prices
For restaurants, bars and lounges. Priced per POS terminal and kitchen display. Waiter and staff accounts are unlimited.
1 terminal
- 1 POS terminal
- Menu
- Recipes & food costing
- Unlimited waiter & staff accounts
- Web + Mobile + Desktop
- Automatic backups & free updates
- Desktop app for 1 computer (connects at least every 14 days)
2 terminals + 1 kitchen display
- 2 POS terminals
- 1 kitchen display
- Floor plan
- Menu, recipes & food costing
- Unlimited waiter & staff accounts
- Web + Mobile + Desktop
- Desktop app for 1 computer (connects at least every 14 days)
5 terminals + 3 kitchen displays
- 5 POS terminals
- 3 kitchen displays
- Reservations & server reports
- Floor plan, menu, recipes & food costing
- Unlimited waiter & staff accounts
- Web + Mobile + Desktop
- Desktop app for 1 computer (connects at least every 14 days)
Every cloud plan includes the web and mobile apps, the desktop app (1 computer unless your plan states more), automatic backups and free updates.
Prices exclude onboarding, installation, training and support, which are quoted separately.
Your questions, answered
What is Fiap Systems Restaurant?
Fiap Systems Restaurant is a restaurant and snack bar management platform that connects table management, QR table ordering, the kitchen display (KDS), the point of sale and reservations in one system. It also includes a menu builder, recipes with food costing, ingredient stock that is used up by each dish sold, supplier orders and double-entry accounting, so food service runs from the front of house to the back office on one platform.
How is this better than WhatsApp and a notebook?
A notebook tells you what someone wrote down. Fiap records every order as it is sent to the kitchen, splits and totals every bill, logs every void and free drink with a manager's name and a reason, and uses up the ingredients of each dish sold. Keep WhatsApp for talking to your guests; let Fiap keep the orders and the money.
Can I try it before paying?
Yes. Ask for a demo login and we give you access to a demo restaurant on the web, already filled with sample tables, a menu and orders. There is nothing to install.
Does the restaurant system work offline?
Yes. The Offline plus Cloud Sync edition keeps the point of sale, orders and kitchen display working with no internet, then syncs automatically once you are back online. From desktop version 1.3.0 the desktop is a full two-way copy of your account: charges to a hotel room, guest files and the restaurant reports work offline too, and if two devices settle the same check, it is paid once and its stock is taken once. QR table ordering, your public page, mobile-money requests and floor mode on the phone are online services: they work from the desktop while it is online, and orders that came in by QR reach the desktop when it reconnects. There is also an Offline Standalone edition that runs entirely on your own computers and needs no internet connection at all.
What currencies is the restaurant system priced in?
Pricing is shown in your local currency, including FCFA, Naira, Cedi, Rand, Kenyan Shilling and more, detected automatically for your location. Guests can pay at the till by mobile money such as MoMo and Orange Money, as well as cash, card and bank transfer.
Does it have a kitchen display and reservations?
Yes. The kitchen display (KDS) shows new orders in real time the instant they are sent and tracks each dish through pending, preparing, ready and served. The reservations module takes bookings with date, time, party size and table, and records special requests. Guests can request a table from your public page, or book through the Fiap Discover mobile app, pre-select dishes and prepay by mobile money such as MoMo and Orange Money; the prepayment is credited automatically when the bill is settled.
Can guests order from their table with a QR code?
Yes. Each table has its own QR code. The guest sees your menu on their phone and sends the order; it reaches the kitchen once a staff member accepts it, and joins that table's bill. The guest can then prepay by MTN MoMo or Orange Money, and the amount is credited when the bill is settled. Your public page must be switched on, and mobile money payments need your MoMo or Orange Money account connected in Settings.
Does it work for a hotel restaurant or bar?
Yes. A hotel uses the same tables, menu, kitchen screen and billing for its own restaurant and bar, and can charge a check to an in-house guest's room; it is added to the guest's folio and settled at check-out.
Can it run multiple restaurant locations?
Yes. Multi-location support runs several restaurants from a single account, each with its own menu, tables, staff and stock. You can work in one branch or view all branches together to compare performance across the chain.
Other industries we support
See your restaurant in a demo account
Ask for a demo login and try a restaurant already set up with sample tables, a menu and orders, from the counter to the kitchen screen. It runs in your browser, nothing to install.